Privacy Policy
How we collect, use, and protect your personal information.
Introduction
This privacy policy explains how vale-saga collects, uses, stores, and protects personal information when you use our website or engage our services. We are committed to maintaining the privacy and security of your personal data in accordance with applicable data protection legislation.
By using this website or submitting information to us, you acknowledge that you have read and understood this privacy policy.
Information We Collect
We collect personal information that you voluntarily provide when making enquiries or requesting services. This may include:
- Name and contact details (email address)
- Property address and description
- Details of water damage or restoration requirements
- Service preferences and requirements
- Communication records between you and our team
We also collect certain technical information automatically when you visit our website, including browser type, device information, and browsing patterns through cookies and similar technologies.
How We Use Your Information
The personal information we collect is used for the following purposes:
- Responding to your enquiries and service requests
- Providing restoration services and related support
- Preparing quotations and documentation
- Communicating about your project or enquiry
- Improving our website and services
- Complying with legal and regulatory obligations
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Performance of a contract or steps prior to entering a contract
- Your consent where specifically requested
- Our legitimate business interests in providing and improving services
- Compliance with legal obligations
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, typically for the duration of any service relationship plus a reasonable period thereafter for administrative purposes and legal requirements.
Enquiry information from individuals who do not proceed with services is typically retained for 12 months before being securely deleted.
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures are reviewed regularly and updated as necessary.
Your Rights
Under data protection legislation, you have rights regarding your personal information, including:
- The right to access personal data we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data in certain circumstances
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details provided on our contact page.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except as necessary to provide our services or as required by law. This may include sharing information with insurance companies when you authorise us to liaise on your behalf.
Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact
For questions about this privacy policy or our data practices, please contact us through the information provided on our contact page.
Last updated: January 2024